Desteno ("we," "us," "our") operates the Desteno mobile application and website, which provides professional driver rental services. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly in accordance with applicable data protection laws, including the Information Technology Act, 2000 (India), the General Data Protection Regulation (GDPR) (where applicable), and the policies of Google Play Store and Apple App Store.
1Information We Collect
We collect and process the following types of personal data for the purpose of providing our services effectively and securely:
A. For Customers:
- Personal Information: Name, contact number, email address, gender (optional), and profile photo.
- Location Data: Current and live location during booking and trips (to locate and navigate drivers using Google Maps APIs).
- Booking Details: Pick-up/drop-off points, ride history, and payment information.
- Device Information: IP address, device type, app version, and usage statistics.
B. For Drivers (Partners):
- Identity Details: Name, mobile number, address, Aadhaar card, PAN card, driving license, and recent photograph.
- Bank Details: Account information for payments and settlements.
- KYC & Background Verification: Documents used solely for verification and stored securely.
- Live Location Data: Used for trip tracking, navigation, and ensuring passenger safety.
We collect this information directly from you during registration or automatically through app usage (such as GPS and cookies).
2Purpose of Data Collection
We use the information collected for the following legitimate business purposes:
- To fulfill ride bookings and provide requested services.
- To verify and authenticate customer and driver identities for safety and compliance.
- To navigate drivers efficiently using mapping and routing APIs (Google Maps, Ola Maps, etc.).
- To process payments, invoices, and refunds.
- To improve user experience and optimize app performance.
- To communicate updates, promotions, offers, and policy changes.
- To comply with applicable legal obligations and regulatory requirements.
- For internal analysis, auditing, and record keeping.
We do not sell, trade, or rent your personal information to third parties.
3Use of Location and Third-Party Services
- Desteno uses Google Maps API, and other navigation tools to provide accurate pickup, drop, and route tracking services.
- Your real-time location data is shared only with the assigned driver or customer during an active booking for navigation and safety purposes.
- Google's privacy policy applies where its APIs are used.
Refer: Google Privacy Policy
4Communication and Promotional Use
With your consent, we may:
- Send notifications, SMS, or emails regarding trip updates, promotions, offers, and service feedback.
- Contact you occasionally for market research to improve our services.
You can opt out of promotional messages anytime through the app settings or by contacting us at the email below.
5Data Retention
We retain personal information associated with your account until you request deletion. Upon account deletion request, all personal information will be deleted from our systems unless legal or regulatory obligations require us to retain certain information for a longer duration (such as tax, compliance, or dispute-related requirements).
KYC documents of drivers are stored securely and deleted upon deactivation or termination of their engagement, subject to applicable legal recordkeeping obligations.
6Data Security
We are committed to keeping your information secure and have implemented:
- Secure servers and encrypted databases.
- SSL/TLS encryption for data transfer.
- Restricted access to authorized personnel only.
- Regular security audits and vulnerability testing.
However, no online transmission is 100% secure. Users are responsible for maintaining the confidentiality of their account credentials. Desteno is not liable for unauthorized access resulting from user negligence.
7Data Sharing
We may share your data only in the following cases:
- With verified third-party service providers (e.g., payment gateways, map providers) for specific functions, under confidentiality agreements.
- When required by law or legal process.
- To protect the rights, safety, or property of Desteno, our users, or the public.
8Your Rights
You have the right to access, correct, or delete your personal information at any time by contacting us or through the app settings. You may also withdraw consent for data processing where applicable.
9Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect information from minors.
10Updates to this Policy
Desteno reserves the right to modify or update this Privacy Policy periodically. The latest version will always be available on our website and app. Continued use of our services implies acceptance of the updated policy.
11Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or data handling, contact us at: